Price Guarantee

HP Price Match and Price Protection Policies

Shop With Confidence

What are HP Price Match and Price Protection Policies?

If the product you’ve bought from the HyperX Shop (https://hyperx.com) drops in price within 21 days of placing your order, we’ll refund the difference. Let us know by following the steps below and the difference will be sent to the original payment method used 3 to 5 working days after your request has been processed.
Learn More

Step 1

Send us an email to US_Care@hyperX.com

Please include all of the following information:

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From your invoice

* HyperX Order number

* Full customer name on the order

* The product part number, for example 4P5M0AA

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The reduced price of the product

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A screenshot of the HyperX product page which shows the reduced price and the time and date the screenshot was taken.

Step 2

Provided we are able to verify the information you have supplied, we will refund you the difference between the price you paid and the reduced price.

HyperX Price Guarantee Restrictions

1. Reduction in price must occur no more than 21 days from (and including) the date an order is placed on HyperX Shop (https://hyperx.com). For example, if an order is placed on 1 January, the price reduction must occur on or before 21 January (i.e no later than 21 January).

2. Does not apply to price reductions that occured before the date an order is placed.

3. Applies to identical part numbers only.
4. Available on orders below £8,000.00 (inclusive of VAT) with a refund of £5.00 or more.

5. Does not apply to:

* Out of stock products

* Delivery charges

* Marketplace sellers, for example Amazon, eBay etc.

* Pricing errors

* Third party promotions

* Bundle Promotions

6. Applies to orders placed on or after 29/07/2024

FAQs

Can I make a claim by applying a promotional code to the price I paid?

No, we will only price match to a price which is available on HyperX Shop UK.

Does the Price Guarantee apply to purchases of HyperX products made from other retailers?

No, the Price Guarantee applies to purchases from HyperX Shop UK only.

For any queries, regarding this Price Guarantee please contact our Support team